Neil Eastwood, author of Saving Social Care, reflects on the emergence of recruitment and retention as the dominant themes for care providers for years to come.
In the wake of the release of CQC’s two reports, “The State of Adult Social Care” and “Celebrating Good Care, Championing Outstanding Care”, it is clear that some providers struggle to adhere to the Care standards set out by CQC. For instance, the number of residential nursing homes rated unsafe is a worrying 37%. So what can you do as a care provider?
Health + Care finished last week and we are slowly picking up on some of the notes that we made regarding digitisation of care - with a special focus on how technologies help pave the way for a better and more effective care sector.
By well-led, we mean that the leadership, management and governance of the organisation assure the delivery of high-quality, person-centred care, supports learning and innovation, and promotes an open and fair culture. In residential care, this means that management and leadership encourage and deliver an open, fair, transparent, supporting and challenging culture at all levels.
By responsive, we mean that services are organised so that they meet people’s needs. In residential care, this means that people get the care they need, are listened to and have their rights and diverse circumstances respected.
By caring, we mean that staff involve and treat people with compassion, kindness, dignity and respect. In residential care, this means that people, their families and carers experience care that is empowering and provided by staff who treat people with dignity, respect and compassion.
By effective, we mean that people’s care, treatment and support achieves good outcomes, promotes a good quality of life and is based on the best available evidence. In residential care, this means that people are supported to live their lives in the way that they choose and experience the best possible health and quality of life outcomes.
By safe, we mean that people are protected from abuse and avoidable harm. In residential care, this means that people are supported to make choices and take risks and are protected from physical, psychological and emotional harm, abuse, discrimination and neglect.
In some care homes, the reality is heavily influenced by hectic work schedules and limited time for each individual resident. In some cases, this forces the staff to compromise their care competencies and the communication between colleagues could suffer as a result.