Aces in Places
5 characteristics of a Super User

When enabling care services through the acquisition of new technology, and making that vital change from paper or admin-centric systems to a digital solution at the point of care, it’s important to remember how change requires management directions and supporting structures. One of those being the Super User or IT Champion. We prefer the first term, as IT has very little to do with succeeding in “going digital”. 

Motivation as the primary change catalyst

By including your care staff in the journey towards paperless goals, you are strengthening the understanding of “why” the organisation is changing, and some of the staffs’ tasks with it. Hence, it is important that everyone understands how this new technology is going to simplify their work and solve important business or resident challenges. 

A dive into the Super User gene pool

Super Users are not necessarily technology-experts, instead, they are open-minded and ready to take on responsibility for communicating with and assisting co-workers, so everybody knows why and how things are done. The Super Users are the frontrunners, who can lead by example, so they encourage colleagues to participate enthusiastically, and their entire organisation adapts to the change together.

Aces in Places: 5 Characteristics of a Super User

“Aces in places” is about finding out what people are good at and then letting them do more of this, while indirectly showing their colleagues how best practice is inculcated. To develop this way of doing things requires a bit more structure but it is worth the effort. Super Users are:

  1. Open-minded and ready for change
  2. Responsible and willing to lose face (never faith)
  3. Positive social capital -> glass half full kind of person
  4. Patient with others, eager to learn
  5. Confident early adopter (not necessarily IT experts)
  6. Remember to include staff with different professions and from all shift layers

Super Users and management go hand in hand when it comes to leading the change. They plant the seed, organically grow this and keep motivating peers by sharing “how and why to…” information. This kind of bottom-up approach helps reduce uncertainty arising during implementation and in the initial phase of operating the new technology, before settling into a more natural state of use. This adoption is the goal of identifying Super Users and getting on board with the new technology.

Management with new
digital prerequisites

As part of a provider management team within adult social care, you are faced with a lot of complex issues and questions. From use of resource and recruitment to optimisation. Basically, how do we create the best care service from the resources at our disposal? It is a difficult question with no fixed answers. In this article, we look at how current workflows within Residential, Nursing and LD can be supported by new digital prerequisites.

23.10.2017   |   READ MORE
Aces in Places
5 characteristics of a Super User

When enabling care services through acquisition of new technology, and making that vital change from paper or admin-centric systems to a digital solution at the point of care, it’s important to remember how change requires management directions and supporting structures. One of those being the Super User or IT Champion. We prefer the first term, as IT has very little to do with succeeding in “going digital”.

23.10.2017   |   READ MORE
A Surefire Way to Boost
Your Caring Staff’s Morale

For care staff, so much of the success of delivering service to those who need help is focused on cohesion and careful planning. By utilising technology that can make caregiving run more smoothly, staff can shift their focus to care competencies, like collecting knowledge and sharing it with other staff members for optimal communication. After all, boosting competency in the care environment is beneficial for all people involved.

19.10.2017   |   READ MORE
Sekoia   /   2 Eastbourne Terrace   /   London W2 6LG   /   contact@sekoia-care.co.uk   /   Call 07713 462853 Sekoia
2 Eastbourne Terrace   /   London W2 6LG
contact@sekoia-care.co.uk   /   Call 07713 462853
Sekoia
2 Eastbourne Terrace
London W2 6LG
contact@sekoia-care.co.uk
Call 07713 462853