CQC - How digitisation can
make your service effective (2 of 5)

By effective, we mean that people’s care, treatment and support achieves good outcomes, promotes a good quality of life and is based on the best available evidence. In residential care, this means that people are supported to live their lives in the way that they choose and experience the best possible health and quality of life outcomes.

Good Health is attainable through providing high quality holistic care, which includes healthcare but also behavioural support, mental stimulation, engagement through activities etc. With regard to Healthcare services, Sekoia ensures all health data and observations relevant to a specific service user are recorded. This pertinent information is then used effectively in future planning of care so that it can consistently be made better, as it is based on the principle of pre-emptive care. Records of health vitals and medical appointments are also kept up to date. Any other patterns that may be observed to do with behaviour, diet, family contact, activities etc. are all noted where relevant, in order to ensure that well rounded support in all aspects of daily living may be provided to the service user.

Sekoia instils best practice by ensuring that all information required to deliver care is made available at the point of care itself. In addition, we also ensure that all Tasks are designated to staff based on their qualifications and thereby their role within the organisation. This ensures an effective work routine allowing for timely completion of all care duties by competent staff.

Sekoia ensures that all necessary information pertaining to legislation such as the Mental Capacity Act and the Deprivation of Liberty Safeguards is made available in Instructions. Though the Observations application, there is also a provision for recording all DoLS requested in order to allow for a transparent system that reflects service users consent, in line with relevant legislation and guidance. The Plans feature may also be used for this purpose.

Sekoia ensures that Health Measurements such as residents weights, blood sugar levels etc. may be recorded and observed over a period of time in the form of charts/graphs in order to easily identify patterns or fluctuations.   The system also has a provision for recording daily fluid intake. Also within observations staff are able to record any dietary concerns such as loss of appetite, excessive food intake along with consumption of any other substances that may have adverse effects for the service user. These could include sugar, alcohol etc. Observations may be tailored depending on the service users’ specific dietary requirements and stipulations. Recording and monitoring data on all these fronts will ensure the resident care tailored to their needs and choices.  

Sekoia ensures in its own way that the service user receives a personalised experience from their system. This is done by making sure that the service user has their own pictures of people or things that are of their choice, displayed as a screensaver in their room. The system also allows them to have access to their favourite radio stations which could continue to play in the backdrop of their room. Also, should the service user have the capacity to do so, they are able to play games on their screen. They are also able to use a messaging service to their family and receive messages if they wish to do so. All these technology-enabled features reinforce to the service user that their needs, choices and preferences are at the centre of our focus and it is our duty to ensure these are catered to in the best way possible.  

Management with new
digital prerequisites

As part of a provider management team within adult social care, you are faced with a lot of complex issues and questions. From use of resource and recruitment to optimisation. Basically, how do we create the best care service from the resources at our disposal? It is a difficult question with no fixed answers. In this article, we look at how current workflows within Residential, Nursing and LD can be supported by new digital prerequisites.

23.10.2017   |   READ MORE
Aces in Places
5 characteristics of a Super User

When enabling care services through acquisition of new technology, and making that vital change from paper or admin-centric systems to a digital solution at the point of care, it’s important to remember how change requires management directions and supporting structures. One of those being the Super User or IT Champion. We prefer the first term, as IT has very little to do with succeeding in “going digital”.

23.10.2017   |   READ MORE
A Surefire Way to Boost
Your Caring Staff’s Morale

For care staff, so much of the success of delivering service to those who need help is focused on cohesion and careful planning. By utilising technology that can make caregiving run more smoothly, staff can shift their focus to care competencies, like collecting knowledge and sharing it with other staff members for optimal communication. After all, boosting competency in the care environment is beneficial for all people involved.

19.10.2017   |   READ MORE
Sekoia   /   2 Eastbourne Terrace   /   London W2 6LG   /   contact@sekoia-care.co.uk   /   Call 07713 462853 Sekoia
2 Eastbourne Terrace   /   London W2 6LG
contact@sekoia-care.co.uk   /   Call 07713 462853
Sekoia
2 Eastbourne Terrace
London W2 6LG
contact@sekoia-care.co.uk
Call 07713 462853