"We track the items, that previously got buried in paperwork, way more closely now. For instance, we can take a specific course of action regarding a progress note or incident and register the effects in the relevant period"
Karina Lange, Registered Manager of the Meta Mary home
Proactive use of data & documentation is improving care
With the help of technology and digital aids, Meta Mary has a support system in place that previously was not possible. More specifically, useful data is being logged both for evidencing care and enhancing the care outcomes for each resident:
“We had a resident with a lot of nurse calls. When we rushed to aid her, it usually turned out that the reason for calling was a glass of lemonade and other nice, but smaller things. Here, our registration of observations has helped us understand the resident much better and create a more appropriate use of the emergency button”, Karina Lange explains.
And that is exactly how technology should support the staff, she believes.
“We track the items, that previously used to be buried in paperwork, way more closely now. For instance, we can take a specific course of action regarding a progress note or incident, and register the effects in the relevant period. After some time, we can then extract a log of good quality to analyse and interpret the data for improvements.”
Overall evidencing care now requires less staff, even though the number of registrations and documentation have significantly increased. At the end of the day, the grounds for decision-making have been more integrated than ever before and it is better visualized whether the staff is providing care in accordance with the residents’ care plans.
Personalised care plans
At the home, there are no generic care plans, every care plan is bespoken to the resident's care needs. All members of staff sign-off on the care plan as they complete the associated tasks. That way, everyone can see who did what and the time they did it. This creates a safety net for the staff who are reassured no task will be forgotten, indirectly helping to decrease stress levels. A trick you should not forget, according to Karina Lange.
“We use our reporting in a number of ways. Both for dependency and capacity reviews. We are now better equipped to document the actual care need of our residents. Most importantly, we can adjust our care delivery in accordance with the actual care need, which is something that benefits us greatly", she elaborates.
As a result of the new and digital way of working, staff spend less time in the back office. That time is now spent with the residents and in other meaningful activities.
“We are proud of ourselves. Our work is about the residents. When we know we are doing everything possible to make their lives better, that is when our job satisfaction kicks in.”
You can read more about the Meta Mary home on page 14 of this white paper "Denmark – a dementia-friendly society" by Healthcare Denmark.
"We are proud of ourselves. Our work is about the residents. When we know we are doing everything possible to make their lives better, that is when our job satisfaction kicks in.”