CQC is addressing 5 cardinal topics to make sure that the care services in the UK are living up to certain standards. Sekoia in this respect has been created to improve workflow in care homes and support the ambition to be both efficient and caring. We are taking a closer look at CQC's key questions.
Digitisation plays an increasingly important role as a supporting tool for care staff in the chase for CQC compliance and proper quality assurance streamlining every aspect of care delivery.
As the demands of documentation continue to grow and the way of providing care increasingly shifts towards being more digital, the amount of data available also increases. This transition contributes towards the shaping of future care homes across the UK. We are looking at 3 areas that will benefit straight away.
By well-led, we mean that the leadership, management and governance of the organisation assure the delivery of high-quality, person-centred care, supports learning and innovation, and promotes an open and fair culture. In residential care, this means that management and leadership encourage and deliver an open, fair, transparent, supporting and challenging culture at all levels.
By responsive, we mean that services are organised so that they meet people’s needs. In residential care, this means that people get the care they need, are listened to and have their rights and diverse circumstances respected.
By caring, we mean that staff involve and treat people with compassion, kindness, dignity and respect. In residential care, this means that people, their families and carers experience care that is empowering and provided by staff who treat people with dignity, respect and compassion.
By effective, we mean that people’s care, treatment and support achieves good outcomes, promotes a good quality of life and is based on the best available evidence. In residential care, this means that people are supported to live their lives in the way that they choose and experience the best possible health and quality of life outcomes.
In the last ten years, there has been an increasing amount of focus on person-centred care, care tasks, documentation and rehabilitation. As a consequence, today’s care staff are spending less time socialising with the residents. This can leave care staff with a stressful feeling of not quite cutting it, and not providing the level of care to the residents that they deserve.
By safe, we mean that people are protected from abuse and avoidable harm. In residential care, this means that people are supported to make choices and take risks and are protected from physical, psychological and emotional harm, abuse, discrimination and neglect.