Aces in Places 5 characteristics of a Super User

When enabling care services through the acquisition of new technology, and making that vital change from paper or admin-centric systems to a digital solution at the point of care, it’s important to remember how change requires management directions and supporting structures. One of those being the Super User or IT Champion. We prefer the first term, as IT has very little to do with succeeding in “going digital”. 

Motivation as the primary change catalyst

By including your care staff in the journey towards paperless goals, you are strengthening the understanding of “why” the organisation is changing, and some of the staffs’ tasks with it. Hence, it is important that everyone understands how this new technology is going to simplify their work and solve important business or resident challenges. 

A dive into the Super User gene pool 

Super Users are not necessarily technology-experts, instead, they are open-minded and ready to take on responsibility for communicating with and assisting co-workers, so everybody knows why and how things are done. The Super Users are the frontrunners, who can lead by example, so they encourage colleagues to participate enthusiastically, and their entire organisation adapts to the change together.

Aces in Places: 5 Characteristics of a Super User

“Aces in places” is about finding out what people are good at and then letting them do more of this, while indirectly showing their colleagues how best practice is inculcated. To develop this way of doing things requires a bit more structure but it is worth the effort. Super Users are:

  1. Open-minded and ready for change
  2. Responsible and willing to lose face (never faith) 
  3. Positive social capital ➝ glass half full kind of person
  4. Patient with others, eager to learn
  5. Confident early adopter (not necessarily IT experts) 
  6. Remember to include staff with different professions and from all shift layers 

Super Users and management go hand in hand when it comes to leading the change. They plant the seed, organically grow this and keep motivating peers by sharing “how and why to…” information. This kind of bottom-up approach helps reduce uncertainty arising during implementation and in the initial phase of operating the new technology, before settling into a more natural state of use. This adoption is the goal of identifying Super Users and getting on board with the new technology.

16.06.2018   |   Implementation , Miscellaneous,
How digital is your
care home actually?

Every sector is talking about digitalising, and the care sector is no different. But just how digital is your care home and what digital changes may be coming in the future for you? Take the test and find out!

14.12.2018   |   READ MORE
Implementation of Technology
in the Care Sector (Guide)

After careful deliberation and consideration, your organisation has chosen a digital technology to introduce into the care services. The technology has undoubtedly been chosen because the benefits are worth investing in. Now, purchasing does not equal a return on investment. Although it’s a reasonable place to start. Before doing so, staff need to appreciate and understand the change and later benefit what’s new.

28.11.2018   |   READ MORE
Why get an Outstanding rating
with Issac Theophilos?

Issac Theophilos is the Director of "Outstanding Care Homes" and a former care home manager rated Outstanding on two occasions. In this article he shares his view on the benefits of becoming outstanding and what to do in order to reach this goal.

24.10.2018   |   READ MORE
Sekoia   /   2 Eastbourne Terrace   /   London W2 6LG   /   contact@sekoia-care.co.uk   /   Call (0)20 7751 4010 Sekoia
2 Eastbourne Terrace   /   London W2 6LG
contact@sekoia-care.co.uk   /   Call (0)20 7751 4010
Sekoia
2 Eastbourne Terrace
London W2 6LG
contact@sekoia-care.co.uk
Call (0)20 7751 4010