The following technical guidelines will make sure you have the best possible experience when using Sekoia, and outline the minimum computer requirements Sekoia needs to run efficiently.

Sekoia is a cloud computing “Platform as a Service” (PAAS). This means the software is handled and kept updated by Sekoia – all you need to do is install Sekoia on a computer and connect to the internet. You’re then ready to enjoy the benefits Sekoia can bring to your care home – we’ll handle the technical bits.                       

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Computer Requirements

Sekoia has been designed for use with touch screen computers – both tablets and traditional computers paired with touch screen monitors. Sekoia run on all brands of touch-screen computer, so you simply chose the one you prefer or already have installed. Below are the minimum computer requirements you should consider:

  • CPU: i3 Intel
  • RAM: 4GB
  • Disk: 100GB SSD
  • Network: Wireless network card of good quality, 802.11AC
  • Webcam: 720p (Optional)
  • Screen size: 17+ inches
  • Multi touch capability
  • OS: Windows 10
  • Bracket ready or stand
  • Battery or continous power supply

We recommend a minimum of two to five touch screen computers in the home, so that your daily operations are not affected if an accident occurs or a computer needs repairing. Ideally, every resident’s room will have a touch screen device.


Sekoia recommends using a Wi-Fi network for the touch screen devices.  This allows the computers to be mobile and means easier technical support should something go wrong. Wi-Fi is often the same quality as a cabled network, with the additional benefits of easy of configuration, support and flexibility.

We recommend using a 5GHz wireless network, both for reliability and performance. But the most important thing is to always have good Wi-Fi coverage where the devices are used. The network communication should also be encrypted, using proven standards in order to keep security in place.


Whilst it is vital each computer has a strong wireless connection, to make sure you have the best user experience you will need a high-speed and stable broadband connection. Sekoia can help you find a suitable internet partner.

Every computer using Sekoia requires 512/512Kb/s, while 50 touch screen devices would only use 10/10Mb/s. This is well within the speed you should receive from a standard UK fibre optic broadband provider. It is no linear curve and should be seen as the simple guide to a good experience. Depending on the type of apps you are using within the Sekoia platform (i.e. are residents streaming radio, or are carers just accessing the documentation function?) there can be exceptions.

Security and data

All information stored in Sekoia adheres to all relevant EU directives and rules around the handling of sensitive personal data. A contract with Sekoia involves a data processing agreement, which details our compliance with this legislation. 

All data is transmitted via encrypted connections and is always owned by the customer. This demonstrates how Sekoia takes the utmost care of your confidential information.


Like many systems, Sekoia’s administration is handled via an ordinary web browser, such as Microsoft’s Internet Explorer or Google Chrome. You simply log in and get to work.

For the best possible user experience, we recommend using:

  • Internet Explorer (version 10 and 11)
  • Google Chrome (latest version)
  • Firefox (latest version)
  • Microsoft Edge (latest version)

Most of these browsers automatically update themselves, so you always have the latest version running. However, we recommend making sure your browser is always kept up to date so that Sekoia works seamlessly.

Would you like to book a demo?

E-mail us at or call (0)20 7751 4010

Sekoia   /   2 Eastbourne Terrace   /   London W2 6LG   /   /   Call (0)20 7751 4010 Sekoia
2 Eastbourne Terrace   /   London W2 6LG   /   Call (0)20 7751 4010
2 Eastbourne Terrace
London W2 6LG
Call (0)20 7751 4010