Implementation

Switching to digital care planning is best done with the support of a dedicated implementation crew. This we have. Our team provides every carer with a full introduction and thorough training making sure that Sekoia becomes a natural part of your working day when evidencing your service delivery.

Getting started

Sekoia is fully flexible, meaning you can add forms, assessments and so on, when service user needs are changing. At any time. This means that we are holding hands to get you as smooth a start as possible. All features are made by Sekoia and are regularly updated to meet your needs. At no additional cost.

When you choose Sekoia, we start by mapping your specific challenges and requirements. This helps us tailor the care planning to match your documentation needs. Once complete, we begin training your team. We start with the managers who are responsible for the ongoing implementation, before moving on to provide full training to all your employees.

Implementation

During the training and implementation stage, the Sekoia team will be supporting your staff, making the transition to Sekoia seamless. You will have constant access to our implementation crew, as well as technical support, should you require it. You’ll only go live when every member of your team feels ready, and we’ll be with you at every stage of this journey.

During the implementation process we train up two kinds of users. Regular users of the mobile and tablet units are quickly on board with their new way of working. As it is very much in keeping with everyday smartphone usage. We will also train senior staff members and managers to be ‘Super Users’. These are your on-site experts who can help other staff members if they encounter a problem, or train new and temporary staff. At all times, you’ll have access to Sekoia’s team and refresher training if required.

Daily operations

When you are up and running, we stay in touch regularly to make sure you are getting the full potential from Sekoia and your digital investment. If you are ever in need of support or advice, we are standing by to provide you with help and answers.

As well as training care staff, we also support the Senior Management Team to use the data collected by Sekoia. By assessing this data, and drawing on the expertise of the Sekoia team, we can help you improve efficacy and ensure high-quality care is being delivered across your services. You can rely on us to be with you all the way.

Interested in learning more about implementation?

E-mail us at [email protected] or call (0)20 7751 4010