Data: A key to better Care and Compliance

As the demands of documentation continue to grow and the way of providing care increasingly shifts towards being more digital, the amount of data available also increases. This transition contributes towards the shaping of future care homes across the UK. As long as the structure is in place, this digital transformation has enormous potential. In particular, data can support the staff on the floor in their jobs by providing guidance and a bird’s eye view, in a scenario where documentation and data collection are an integrated part of the care delivery.

Ideally, data and documentation not only provide:

a) Evidence of care

But also serve as a:

b) Source of information about the residents and the organisation so we can act more informed tomorrow

So what areas stand to benefit significantly from a lift in quality and efficiency? This is the topic of this article.

3 areas that data will enhance

A data-enriched setup is suitable for organisations that aim to strategically utilise the vast amounts of data available in their organisation. Continuously across the organisation’s micro-levels a huge amount of data is collected through the daily interactions between staff and residents. This data can be used for analysis on a macro-level in order to gain insights. Dashboards across residents, staff, departments, organisations are part of such a solution.

1. Organisation from data-backed experience

In a care home with 40 residents, an average of 700 registrations, care notes etc. are made- every day. In a year, that amounts to several touch points between carers and each individual resident. Spread across 5 care homes in a care group the total amount of touch points amount to just under 1.3 million! So the question is, what can we do with this wealth of information?

In Sekoia, we have already experienced how predictability and a cross-functional view of the organisation have contributed to more value. For instance, if we can foresee that 4% of activities will be cancelled or moved, we can track this locally and adjust the staffing levels accordingly. Not only scheduling but also rehabilitation and care plans can be adjusted to provide better care for the residents. Data serves the purpose of visualising what and when care delivery was planned and what in fact ended up happening. This information can be condensed into an overview that can improve any future planning.

Maybe what is needed is a change in the number of staff? Physio visits on Thursdays instead of Wednesdays? What about medication administration? It’s also relevant in terms of preparing the most efficient rostering. When it becomes possible to compare the planning with the actual workload, data can contribute significantly to the dialogue around such topics.

2. Compliance and Auditing

When a resident moves into a care home, a number of goals and guidelines are established as to how the resident should receive care, and what level of care is needed for the resident. These goals are articulated in different care plans that are followed by the organisation and documented in the best way possible. In a digital version, it is then easier to follow up on agreed plans and keep in accordance with compliance and auditing authorities such as the CQC.

A question to ask yourself is; are we as on organisation on our way to accomplishing the goals we have set?

3. Quality through factual support of decisions 

When your entire professional practice is continually analysed it is easier to move from the subjective to the more objective. Why do we act as we do? Here, managers and staff can come together with shared insights and use these to make informed decisions based on facts rather than perception. Here data helps to create a more objective ground for decision-making that promotes a sense of quality and minimises errors made due to lack of information.

Furthermore, various organisational aspects are in play. Staff are able to illustrate increased periods of stress on their workload. Also, the residents and their relatives can gain insights into, for instance their social lives. It can provide answers to relative’s questions like “Has my Mum been out for a walk this week?” or “Doesn’t Nan have any upcoming activities?”

Read more: Data as a part of Person-Centred Care
Within social adult care, more and more digital solutions are generating an opportunity to understand health and care even better, using data as part of delivering person-centred care.
30.06.2018   |   Data, Documentation,
The benefits of documentation
in your care service

While it is a lawful requirement to provide documentation for the care you provide in your care service or nursing home, this documentation can be used as more than just evidence of the actions you have taken. Naturally, the importance of documentation in healthcare or in aged care facilities will always be important, so the potential for using the documentation more proactively comes from the way your entire organisation is set up to deal with the documentation. Is it done strictly as a way of covering your back only due to lawful requirements?

28.03.2019   |   READ MORE
Your care plan is flawed
and you can't make it perfect

A comprehensive care plan, bespoken in great detail according to the service user’s needs, likes and dislikes is something most care homes perceive to be the ideal. You mainly only hear of the positive effects of this from better and more meaningful care to an easier introduction for agency staff. But what if it's impossible to make a good care plan in the first place?

20.02.2019   |   READ MORE
Market Development Manager - Sekoia Ltd.
Central London Office

We are looking for a Market Development Manager who knows social care. You're not necessarily a tech monger, but more socially oriented with your base and network in the sector. You are fired up by our mission to "Enable care" and match the depiction of a superhero sidekick. Why?

29.01.2019   |   READ MORE
Sekoia   /   2 Eastbourne Terrace   /   London W2 6LG   /   /   Call (0)20 7751 4010 Sekoia
2 Eastbourne Terrace   /   London W2 6LG   /   Call (0)20 7751 4010
2 Eastbourne Terrace
London W2 6LG
Call (0)20 7751 4010