Inspections: What social care can learn from social media
Digitalisation helps transform social care as a sector. However, what could seem a rather simple “translation” of paper documents into straight away winning software, is far more complex than identified at first glance.
Hence, inspectors are meeting their different digital experiences with somewhat reluctant attitudes. We are having a look at how digitalisation reinforces how care providers evidence care.
If we look at any provider, the amount of knowledge and experience aggregated in binders, desktops, and to a much larger extent people’s minds, is immense. Working to make use of this, and put the information into the context of where it is needed, is a rather delicate, yet doable mission.
Is Twitter a “shortcut concept” for providing a reinforced audit trail?
In Sekoia, we have just launched a module that is letting care providers combine care plans with single events, activities, tasks or observations. Why is this a good idea? Like Twitter and other social media, it is quintessential to draw upon other users’ searches, tags, names and places to find your own preferred “views” or “posts”.
An example of this is when we would like to track from one resident’s afternoon walk to his mobility care plan. It could even be all the way up to every care home resident and all their mobility care plans. With a tagging structure like that of Twitter, it is now doable. Where the primary work task used to be capturing and gathering information, it is now more a case of understanding and using the information at hand.
A proven audit trail
The auditing procedures put an even stronger focus on providing a strong and accessible audit trail. Any provider working to document and accentuate its care delivery will know this. With a digital care planning solution and feature like the above in place, these providers can now illustrate in a detailed manner how, when and where care is being delivered. And by whom.
The time savings experienced with such technologies are considerable. Hence the provider business case is made up of less administration, less paperwork and less errors that complicate residents’ service experience. Not to speak of the notable side effects providers are facing when recruiting or at least retaining their workforce.
Basically, it is worth considering what consequences digitalisation will have for any provider organisation. And how digital transformation supports your overall strategy.