Scandinavian NFPs use digital for quality improvements

In both Sweden and Denmark charities such as the Mary Homes and Stora Sköndal have made the switch from paper documentation to digital care planning. Using their data for both quality and efficiency enhancements makes their services more personalised, building on their respective beliefs and organisational visions.

Proactive use of data & documentation is improving care outcomes

With the help of technology, the Mary Homes have a support system in place that previously wasn’t possible.

“We had a resident with a lot of nurse calls. When we rushed to aid her, it usually turned out that the reason for calling was a glass of lemonade and other nice, but smaller things. Here, our registrations have helped us understand this resident much better and create more appropriate uses of the emergency call”, Home Manager Karina Lange explains.

This is exactly how technology should support care staff, she believes.

“We track the items that previously used to be buried in paperwork, more closely now. We can take a specific course of action regarding a progress note or incident and register the effects in the relevant period. After some time, we can then extract a log of good quality to analyse and interpret the data for improvements.”

Overall evidencing care now requires less staff, while the number of registrations and documentation have significantly increased. At the end of the day, the grounds for decision-making have been more integrated than ever before and it is better visualised whether the staff is providing care in accordance with the residents’ care plans.

Proactive use of data
The Meta Mary home in the Region of Southern Denmark is a specialised dementia nursing home. The residents are people with a care need that wish to spend their old age in a safe place of well-being

A more personalised care delivery

Stora Sköndal in the Stockholm area experience a similar effect. Here, digital is more than a planning instrument. Every care plan is bespoken to the resident's service needs. All members of staff sign-off on the care plan as they complete the associated activities.

"Before we got Sekoia, our documentation was paper-based. It was hard on everyone, and especially on us, the nurses. We were printing paper lists every month, and mixing these with our handwriting,” nurse Sabina Carlsson explains.

With digital care planning in place, everyone can see who did what and the time they did it. This creates a safety net for the staff who are reassured nothing is forgotten, indirectly helping to decrease stress levels. A trick you should not forget, according to the Swedes.

Reporting for audits and dependency or capacity reviews

At a provider level, the reporting that comes out of being digital is of a higher standard than was possible with a paper-based system.

“We use our reporting in a number of ways. Both for dependency and capacity reviews. We are now better equipped to document the actual care needs of our residents. Most importantly, we can adjust our care delivery in accordance with the actual person’s need, which is something that benefits us greatly", Karina Lange concludes.

Reducing administration time and mistakes all while improving care delivery
Read more about how Sekoia can help improve care delivery in your care home - while still reducing administration time significantly and reducing the number of errors.
10.05.2019   |   Digitalisation, Documentation,
Sekoia joins the work to support
the front line fight against COVID-19

Behind the scenes, we have been building brand new features now being released to help streamline care work and support the fight against COVID-19.

25.03.2020   |   READ MORE
How to Step Into Leadership
(Interview w. Sophie Coulthard)

We sat down with Sophie Coulthard, author of The Care Leader's Handbook and host of our favourite podcast The Road to Outstanding. The topic of conversation was leadership, and how everyone can step into leadership - also in a social care setting.

17.02.2020   |   READ MORE
Aces in Places
5 characteristics of a Super User

Changing the way things are being done is not something that can just be done by the flick of a switch. Our way of doing things is deeply entrenched in our habits. These set routines also carry over to our work. And if managers or directors want to change the routines, they usually just send out an e-mail describing the new change. So, does the change take effect just because of that e-mail?

16.01.2020   |   READ MORE
Sekoia   /   2 Eastbourne Terrace   /   London W2 6LG   /   /   Call (0)20 7751 4010 Sekoia
2 Eastbourne Terrace   /   London W2 6LG   /   Call (0)20 7751 4010
2 Eastbourne Terrace
London W2 6LG
Call (0)20 7751 4010