Scandinavian NFPs use digital for quality improvements

In both Sweden and Denmark charities such as the Mary Homes and Stora Sköndal have made the switch from paper documentation to digital care planning. Using their data for both quality and efficiency enhancements makes their services more personalised, building on their respective beliefs and organisational visions.

Proactive use of data & documentation is improving care outcomes

With the help of technology, the Mary Homes have a support system in place that previously wasn’t possible.

“We had a resident with a lot of nurse calls. When we rushed to aid her, it usually turned out that the reason for calling was a glass of lemonade and other nice, but smaller things. Here, our registrations have helped us understand this resident much better and create more appropriate uses of the emergency call”, Home Manager Karina Lange explains.

This is exactly how technology should support care staff, she believes.

“We track the items that previously used to be buried in paperwork, more closely now. We can take a specific course of action regarding a progress note or incident and register the effects in the relevant period. After some time, we can then extract a log of good quality to analyse and interpret the data for improvements.”

Overall evidencing care now requires less staff, while the number of registrations and documentation have significantly increased. At the end of the day, the grounds for decision-making have been more integrated than ever before and it is better visualised whether the staff is providing care in accordance with the residents’ care plans.

Proactive use of data
The Meta Mary home in the Region of Southern Denmark is a specialised dementia nursing home. The residents are people with a care need that wish to spend their old age in a safe place of well-being

A more personalised care delivery

Stora Sköndal in the Stockholm area experience a similar effect. Here, digital is more than a planning instrument. Every care plan is bespoken to the resident's service needs. All members of staff sign-off on the care plan as they complete the associated activities.

"Before we got Sekoia, our documentation was paper-based. It was hard on everyone, and especially on us, the nurses. We were printing paper lists every month, and mixing these with our handwriting,” nurse Sabina Carlsson explains.

With digital care planning in place, everyone can see who did what and the time they did it. This creates a safety net for the staff who are reassured nothing is forgotten, indirectly helping to decrease stress levels. A trick you should not forget, according to the Swedes.

Reporting for audits and dependency or capacity reviews

At a provider level, the reporting that comes out of being digital is of a higher standard than was possible with a paper-based system.

“We use our reporting in a number of ways. Both for dependency and capacity reviews. We are now better equipped to document the actual care needs of our residents. Most importantly, we can adjust our care delivery in accordance with the actual person’s need, which is something that benefits us greatly", Karina Lange concludes.

Reducing administration time and mistakes all while improving care delivery
Read more about how Sekoia can help improve care delivery in your care home - while still reducing administration time significantly and reducing the number of errors.
10.05.2019   |   Digitalisation, Documentation,
How digitalisation supports
decision-making in a care home

Every day managers are facing many decisions. Some easier than others. Digitalisation has the potential to greatly help the process by providing pieces of information that might not be available in a more paper-based care home.

17.06.2019   |   READ MORE
Excessive paperwork is a
double burden for care homes

Understanding how the current paper-based routines look at any given care home, makes us wonder what this is all about. How so much time has come to be allocated to documentation has its reasons and own course. Meanwhile, a lot of time is consumed producing more negativity and constraints than promoting actually improved care outcomes.

16.05.2019   |   READ MORE
The benefits of documentation
in your care service

While it is a lawful requirement to provide documentation for the care you provide in your care service or nursing home, this documentation can be used as more than just evidence of the actions you have taken. Naturally, the importance of documentation in healthcare or in aged care facilities will always be important, so the potential for using the documentation more proactively comes from the way your entire organisation is set up to deal with the documentation. Is it done strictly as a way of covering your back only due to lawful requirements?

28.03.2019   |   READ MORE
Sekoia   /   2 Eastbourne Terrace   /   London W2 6LG   /   contact@sekoia-care.co.uk   /   Call (0)20 7751 4010 Sekoia
2 Eastbourne Terrace   /   London W2 6LG
contact@sekoia-care.co.uk   /   Call (0)20 7751 4010
Sekoia
2 Eastbourne Terrace
London W2 6LG
contact@sekoia-care.co.uk
Call (0)20 7751 4010