Your Caring Staff’s Morale
For care staff, so much of the success of delivering service to those who need help is focused on cohesion and careful planning. By utilising technology that can make caregiving run more smoothly, staff can shift their focus to care competencies, like collecting knowledge and sharing it with other staff members for optimal communication. After all, boosting competency in the care environment is beneficial for all people involved.
But how are managers to know if their care staff are actually satisfied with their duties? While caring can be a very rewarding experience, it can also have a great personal impact on carers that is both challenging and difficult. This is why it is essential for managers to generate regular employee surveys so that staff members can express their high and low points in caring for the residents and hopefully grow even more competent with the right support.
How Are Surveys Effective?
For most businesses, employee surveys can boost retention, as staff members will feel more appreciated and understand that their opinions are valued. Since the majority of a carer’s time is spent with the resident one-on-one, a manager is probably unlikely to know each detail of the carer’s regular tasks. A survey is, therefore, a helpful way for managers to be more in touch with carers’ responsibilities and the issues they may face.
Surveys are also effective in any business setting because they emphasise the importance of workplace culture. By giving staff members the opportunity, to be honest about their work and about the company, each employee can contribute to organisational growth and collective achievement. Though the day-to-day tasks of a carer may be done on one’s own, it is still crucial for employees to feel like they are contributing to the greater success of an organisation that extends beyond themselves.
What Should the Surveys Address?
Every employee survey will vary based on the company and the manager’s means of running the organisation. Still, there are four main measures that every employee survey should address, including:
- Employee happiness
- Personal career goals
- Employee appreciation
- Employee plans for the company
With a survey that covers these four areas, staff members will have ample opportunities to discuss their levels of satisfaction with their current positions. Knowing a carer’s career goals, such as whether or not they wish to be a carer for the long-term, is a great way for managers to better place their staff. These measures can also assist managers in understanding how to improve upon the workplace culture and address factors that may be impeding a carer’s success.
By utilising employee surveys to boost staff retention, managers can get to know the employees on a personal basis and make changes to the company’s structure and goals for the benefit of all people involved.
Contributed by: Lucy Wyndham