Changing Social Care: Making the Move to Person-led

Making the move to paperless workflows can be overwhelming, but it is getting more and more adapted and suppliers are getting better and better advising providers on how to both use their electronic systems and prepare their care teams for imminent change. Lots of providers are already engaged and have multiple digital experiences helping them to maximize resident satisfaction and increase their workforce efficiency. 

Holmes Care Group operates 11 services across the UK, one of them being Craigielea Care Centre in Renfrew. This prize-winning home is now implementing digital care planning to gain full transparency into each resident’s care plan and changes in their condition, which makes documenting care easier and helps to ensure they are staying compliant.

Person-Led Care Delivery

More importantly, the shift to digital is regarded as a means of strengthening the groups’ outcomes-based service delivery model. Making person-led care planning take center stage. Providers and local practices around the country have been reflecting this for years, naturally, whilst the more general perception of social care seems to hold little about this.

Managing person-centered approaches require in-depth knowledge about the people embraced by the individual services, making their wishes, interest and needs the core of what we do and deliver.

"When new residents arrive in our care obviously finding out their medical needs are paramount in order for us to care for them but equally finding out about them as a person is just as important. Communication is key. Talking to people seems like such an obvious thing to do but in a care environment medical needs are often focused on before social and emotional needs,” – Jennifer Mack, Activity Co-ordinator with Holmes Care, Craigielea Care Home.

How Does Paperwork Affect a Social Care Worker’s Ability to Do Their Job?
Read also how administrative tasks such as completing forms is part and parcel of social care.

Real People, Not Patients

Considering the development of social care services an unfeasible amount of “patientification” has manifested in both the commissioning and public opinion. Fortunately, the paradigm is shifting, leaving room for value driven providers matching both the regulatory and compliance framework of the country.

“When someone feels “known” it instantly makes them feel more valued, loved and nurtured. When people feel this way, health improves naturally. People who feel settled, supported and loved automatically eat better, sleep better and are less likely to experience depression, anxiety, falls and hospital admissions. Making your care facility “person-led” creates an atmosphere of “home” rather than “hospital” and this makes all the difference for not only residents but staff too,” Jennifer concludes.

Person-led Care Planning

Looking across the several elements commonly held across a variety of health settings:

  • When coordinating care and desired outcomes, consider the well-being of the whole person (emotional, mental, physical, spiritual, cultural and yes 360 degrees)
  • Care and support plan together with the person, taking into account their known or even emerging interests, needs, preferences, and concerns. To this end, care is collaborative and empowering
  • Systems and services orientate themselves toward enabling residents or service-users to recognize - then build upon their strengths, rather than focusing on setbacks or incapabilities

This article is a cooperation between Jennifer Mack at Holmes Care and Sekoia's Morten Mathiesen. 

Read more about person-led care from Jennifer Mack here:

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London W2 6LG
Call (0)20 7751 4010