CQC - How digitisation benefits the responsiveness (4 of 5)

By responsive, we mean that services are organised so that they meet people’s needs. In residential care, this means that people get the care they need, are listened to and have their rights and diverse circumstances respected.

Sekoia ensures person-centred care and that all care tasks are tailored around the resident and not in keeping with the staff’s routine. By keeping service users at the centre of focus of the system and ensuring that all information pertaining to that resident is available to the carer at the point of care itself, this ensures the service users feel valued.

The Contact Book function is a tool that can be optimally used for Quality Assurance purposes where the residents and their family/relatives, would be able to leave messages/feedback. Also, there is a provision in Observations where any family concerns raised may be recorded by a staff member on the date and time it has been communicated, as well as selecting the nature of the concern and including any details. This ensures concerns are recorded for the attention of management and/or staff and can, therefore, be promptly addressed.

Data as a part of person-centred care
Read more about person-centred care and how to become data-driven.

Sekoia is a cloud-based software. This means that any data recorded pertaining to a service user may never be lost or misplaced. Whenever there is a need to retrieve this data and make it available in a systematic format, it will be possible to do so.  

Shared care delivery task outlines and access to the Calendar, allow staff to obtain a bird’s eye view of not just the person that they are attending to but also all others. This is a deliberate effort to ensure that all staff take collective responsibility for the work that they carry out within the home and share the duty of care.  

Also, a function such as Instructions, through the medium of pictures and videos works as a training guide to ensure that staff and also where applicable - the residents are furnished with the tools to deliver and receive care of a proficient level. All these practices collectively benefit the organisation as a whole - making it more efficient and responsive.

28.06.2018   |   Digitalisation,
Sekoia joins the work to support
the front line fight against COVID-19

Behind the scenes, we have been building brand new features now being released to help streamline care work and support the fight against COVID-19.

25.03.2020   |   READ MORE
How to Step Into Leadership
(Interview w. Sophie Coulthard)

We sat down with Sophie Coulthard, author of The Care Leader's Handbook and host of our favourite podcast The Road to Outstanding. The topic of conversation was leadership, and how everyone can step into leadership - also in a social care setting.

17.02.2020   |   READ MORE
Aces in Places
5 characteristics of a Super User

Changing the way things are being done is not something that can just be done by the flick of a switch. Our way of doing things is deeply entrenched in our habits. These set routines also carry over to our work. And if managers or directors want to change the routines, they usually just send out an e-mail describing the new change. So, does the change take effect just because of that e-mail?

16.01.2020   |   READ MORE
Sekoia   /   2 Eastbourne Terrace   /   London W2 6LG   /   contact@sekoia-care.co.uk   /   Call (0)20 7751 4010 Sekoia
2 Eastbourne Terrace   /   London W2 6LG
contact@sekoia-care.co.uk   /   Call (0)20 7751 4010
Sekoia
2 Eastbourne Terrace
London W2 6LG
contact@sekoia-care.co.uk
Call (0)20 7751 4010