CQC - How digitisation benefits the responsiveness (4 of 5)

By responsive, we mean that services are organised so that they meet people’s needs. In residential care, this means that people get the care they need, are listened to and have their rights and diverse circumstances respected.

Sekoia ensures person-centred care and that all care tasks are tailored around the resident and not in keeping with the staff’s routine. By keeping service users at the centre of focus of the system and ensuring that all information pertaining to that resident is available to the carer at the point of care itself, this ensures the service users feel valued.

The Contact Book application is a tool that can be optimally used for Quality Assurance purposes where the residents and their family/relatives, would be able to leave messages/feedback. Also, there is a provision in Observations where any family concerns raised may be recorded by a staff member on the date and time it has been communicated, as well as selecting the nature of the concern and including any details. This ensures concerns are recorded for the attention of management and/or staff and can, therefore, be promptly addressed.

Data as a part of person-centred care
Read more about person-centred care and how to become data-driven.

Sekoia is a cloud based software. This means that any data recorded pertaining to a service user may never be lost or misplaced. Whenever there is a need to retrieve this data and make it available in a systematic format, it will be possible to do so.  

Applications such as Tasks, Appointment Book and Helping Hand allow staff to obtain a bird’s eye view of not just the resident that they are attending to but also all others. This is a deliberate effort to ensure that all staff take collective responsibility for the work that they carry out within the home and share the duty of care.  

To facilitate this practice there is an application called Lookout which makes certain that time is not being spent in trying to identify where help may be found. This helps save considerable time in delegation of duties and allows staff to manage their work efficiently.  

Also, an application such as Instructions, through the medium of pictures and videos works as a training guide to ensure that staff and also where applicable - the residents are furnished with the tools to deliver and receive care of a proficient level. All these practices collectively benefit the organisation as a whole - making it more efficient and responsive.

28.06.2018   |   Digitalisation,
How digitalisation supports
decision-making in a care home

Every day managers are facing many decisions. Some easier than others. Digitalisation has the potential to greatly help the process by providing pieces of information that might not be available in a more paper-based care home.

17.06.2019   |   READ MORE
Excessive paperwork is a
double burden for care homes

Understanding how the current paper-based routines look at any given care home, makes us wonder what this is all about. How so much time has come to be allocated to documentation has its reasons and own course. Meanwhile, a lot of time is consumed producing more negativity and constraints than promoting actually improved care outcomes.

16.05.2019   |   READ MORE
Scandinavian NFPs use
digital for quality improvements

In both Sweden and Denmark charities such as the Mary Homes and Stora Sköndal have made the switch from paper documentation to digital care planning. Using their data for both quality and efficiency enhancements makes their services more personalised, building on their respective beliefs and organisational visions.

10.05.2019   |   READ MORE
Sekoia   /   2 Eastbourne Terrace   /   London W2 6LG   /   contact@sekoia-care.co.uk   /   Call (0)20 7751 4010 Sekoia
2 Eastbourne Terrace   /   London W2 6LG
contact@sekoia-care.co.uk   /   Call (0)20 7751 4010
Sekoia
2 Eastbourne Terrace
London W2 6LG
contact@sekoia-care.co.uk
Call (0)20 7751 4010