CQC - How digitisation benefits the responsiveness (4 of 5)
By responsive, we mean that services are organised so that they meet people’s needs. In residential care, this means that people get the care they need, are listened to and have their rights and diverse circumstances respected.
Sekoia ensures person-centred care and that all care tasks are tailored around the resident and not in keeping with the staff’s routine. By keeping service users at the centre of focus of the system and ensuring that all information pertaining to that resident is available to the carer at the point of care itself, this ensures the service users feel valued.
The Contact Book function is a tool that can be optimally used for Quality Assurance purposes where the residents and their family/relatives, would be able to leave messages/feedback. Also, there is a provision in Observations where any family concerns raised may be recorded by a staff member on the date and time it has been communicated, as well as selecting the nature of the concern and including any details. This ensures concerns are recorded for the attention of management and/or staff and can, therefore, be promptly addressed.
Sekoia is a cloud-based software. This means that any data recorded pertaining to a service user may never be lost or misplaced. Whenever there is a need to retrieve this data and make it available in a systematic format, it will be possible to do so.
Shared care delivery task outlines and access to the Calendar, allow staff to obtain a bird’s eye view of not just the person that they are attending to but also all others. This is a deliberate effort to ensure that all staff take collective responsibility for the work that they carry out within the home and share the duty of care.
Also, a function such as Instructions, through the medium of pictures and videos works as a training guide to ensure that staff and also where applicable - the residents are furnished with the tools to deliver and receive care of a proficient level. All these practices collectively benefit the organisation as a whole - making it more efficient and responsive.